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FAQS

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General

01
How much are the tickets?
Current ticket prices are:
02
When do you update your online movie schedules?
Movie schedule start from Thursday till Wednesday, Please visit our website from time to time for up-to-date shows and timings. In unavoidable circumstances, the Management reserves the right to change or cancel the movie and/or movie show times at any Reel Cinemas without prior notice for reasons beyond our control.
03
Why session times for a particular movie are changing?
In unavoidable circumstances, the Management reserves the right to change or cancel the movie and/or movie show times at any Reel Cinemas without prior notice for reasons beyond our control. Please visit our website from time to time for up-to-date shows and timings.
04
Why is a session time different at the Cineplex than what is shown in the newspaper or internet movie listings?
We must submit our session times for newspaper and internet listings at least 3 days in advance and even earlier when there's a public holiday. So, when there are schedule changes, these cannot be corrected as amendments aren't accepted after submission. So please check the updated schedules on our website or app to confirm a session time.
05
How many days in advance can I book tickets?
You can book tickets as soon as a movie session becomes available on our website or app.
06
What time do the cinemas open?
Reel Cinemas at The Granada Mall Riyadh is open (Saturday to Thursday from 11:00 am to 3:00 am) and (Friday from 12:30 pm to 3:00 am)
07
Where can I direct my enquiries?

Visit our contact page for details.

08
Can I cancel my booking and request a refund?
You can ask for the cancellation at least 2 hours before the movie showtime you originally booked. No changes can be made after the movie you originally booked starts. All tickets and booking fees are non-refundable.
09
How can I make changes to my booking?
You can only make changes to your booking by going directly to the Cineplex where you booked your tickets. This is subject to seat availability for the movie and/or showtime you want to change. You must make the changes at least 2 hours before the movie showtime you originally booked. No changes can be made after the movie you originally booked starts. All tickets and booking fees are non-refundable.
10
Do children need movie tickets?
Children under 3 years old will not be allowed to enter the cinema. Those aged 3 years and above will be required to book an entry ticket.
11
What are the rules & regulations in Reel Cinemas?

1) Smoking is not permitted inside the cinema auditorium. Neither is bringing in your own food and drinks. The cinema reserves the right to do random bag checks at the auditorium entrance.


2) Any recording devices are strictly prohibited inside the cinema.


3) Reel Cinemas strictly adheres to the film rating regulations of the KSA and reserves the right to refuse admission if proof of age cannot be given.

12
What do film ratings mean?

Movie ratings are mandated by the GENERAL COMMISSION FOR AUDIOVISUAL MEDIA and are strictly followed at Reel Cinemas. You must not purchase tickets for people who are not permitted by the ratings to watch that movie.


Rating definitions:

G: General audiences - suitable for all ages.

PG: Parental Guidance - Some materials may not be suitable for children.

PG12: Parental guidance - Under 12 years old are not admitted unless with thier parental, some materials may not be suitable for children.

PG15: Parental guidance - Under 15 years old are not admitted unless with thier parental, some materials may not be suitable for children.

R15: Under 15 years old cannot be admitted.

R18: Under 18 years old cannot be admitted.

Note: You may need to show ID for proof of age.

13
What is Dolby Atmos?
Dolby Cinema is sound that moves around you in three-dimensional space, so you feel like you're inside the action.
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